FAQs

Online Orders: You will receive an email confirmation from SquareSpace within 24 hours of your order shipping, which includes your tracking info.

Non-Online or Wholesale Orders: Call 1 (800) 404-1065 or email info@genesaliving.com for tracking help.

We ship directly to several countries for orders of 1–3 bottles. Contact us at 1 (800) 404-1065 or email orders@genesaliving.com for an international order form. Completed forms should also be sent to orders@genesaliving.com.

Genesa specials may, at times, include a coupon code for use in the online store. If you are experiencing difficulty using a coupon code or if you would like to apply a coupon code to a phone order, please call us at 1 (800) 404-1065.

Domestic Shipping Rates

All retail orders ship USPS Priority Mail. If for any reason you require a different carrier (such as UPS), the order must be placed via phone at 1 (800) 404-1065 and additional charges may apply.

International Shipping Rates

International shipping rates vary depending on destination and are calculated per shipment, based on customer provided information. To get a shipping quote for an international order, email your request and shipping address to orders@genesaliving.com and we will respond with a quote within 3 business days.

Free shipping or reduced shipping offers do not apply to international orders.

Expedited Shipping

For wholesale orders requiring expedited shipping, please call us at 1 (800) 404-1065 for options and rates.

Shipping Calendar

Orders are typically shipped on weekdays, major holidays excluded.

From time to time there may be a slight delay with a shipment due to issues beyond our control, such as freight delays. In those instances, shipments will resume as quickly as possible.

Lost or Damaged Shipment

Please contact Customer Support at 1 (800) 404-1065 during regular business hours for assistance or email orders@genesaliving.com. Please include your name, order date and order number to expedite assistance.

Normally, Genesa will accept returns on products for up to 30 days after receipt for a full refund of the original purchase price (excluding shipping and disposal fee).

Prior to returning any items, a MANDATORY PRE-AUTHORIZATION is required. To receive a return authorization number (RA#), send an email and include the following information: name, order number, product(s) being returned, reason(s) for return, telephone number and/or email address. Send your request to: admin@genesaliving.com.

Once the return is approved, you will receive an RA#. This number MUST appear on the outside of the package. Any shipments returned without a valid RA number will be refused and returned to sender.

Once the return is received, we will issue a refund to the credit card used for the original purchase. It is the responsibility of the customer to pay for return shipping. There is a 20% disposal fee charged on all returns. ABSOLUTELY no product returns will be accepted after 30 days.

Please note: It is advised that you insure all returns as we cannot issue a refund on lost returns/packages.

Genesa offers a Subscription option. This option can be found in our store, on the individual product pages, below the product description. This feature allows you to select how often you’d like your product to be automatically replenished and shipped to you. Once you’ve selected a Subscription option and read and checked the Subscription Terms box, we’ll set up your future deliveries and send you an email confirmation with the date of your first shipment. You can cancel your Subscription any time by phoning us at 1 (800) 404-1065 or emailing orders@genesaliving.com at least 5 business days prior to your next scheduled shipment.

Note: Shipping costs will be added based on our current published shipping rates.

Genesa’s products are sold in a variety of retail stores, clinics and pharmacies across the contiguous United States. We do not have any international outlets at this time. If you are interested in finding out if there is an outlet near you in one of those states, please contact us at info@genesaliving.com or 1 (800) 404-1065. Otherwise we invite you to use our toll free number or our online store for your shopping convenience.

The scent of Total Amino Solution® may vary from lot to lot, as stated on the label: “Natural color and odor variations may occur in this product.”

Scent variance is a natural tendency for amino acids and may become pronounced in the warm months. If a bottle does get warm during transport and emits a stronger than usual scent, the efficacy and condition of the product is still perfectly viable. A quick remedy is simply to refrigerate the product.

If you do opt to refrigerate, the lid must remain on, as moisture, not heat, may damage the product.

Yes, you may order via check.
To order by check, please mail your payment, including the full shipping cost (as shown in the shopping cart) along with your name, address, phone number and order description to:

Genesa, Inc.
Attn: Accounts
P.O Box 1522
Whitefish, MT 59937

Please specify what product you are ordering and where you would like your product to be shipped. Note: By sending a check, your product may take slightly longer to arrive than the normal delivery time as we must wait for your check to clear our bank.

Most orders ship every weekday.

Yes. We recommend you browse our library for general information, specific symptom-related information, and miscellaneous articles related to our products.

Each product has a Best Use By date on the bottle. You may phone us at 1 (800) 404-1065 if you have additional questions regarding a specific lot number or if the date is illegible.

There are 180 capsules in each bottle.

Total Amino Solution® currently only comes in our 180 capsule size bottle.

Yes. You may also take them with a glass of juice or a piece of fruit.

Yes.

Yes, they can take Total Amino Solution®. However, we recommend that you always consult your child’s personal healthcare practitioner before making any dietary changes.

Yes. However, we recommend that you always consult your personal healthcare practitioner before making any dietary changes.

We currently ship to Canada, Australia, New Zealand, Sweden, Switzerland, and the UK. If you do not see your country listed, you may still contact us at orders@genesaliving.com and we would be happy to review the customs regulations for your specific country.

Please note: Some countries allow the import of certain types of products for personal use only. As a result, we currently only ship 1-3 bottles to any international address.

For more detailed information regarding international shipping or how to place an international order, contact us at orders@genesaliving.com.